Customer Service

Customer Services

Customer service is of paramount importance to us. Our customers recommend us to their friends. Our expertise is based on well-trained experienced staff that can tailor a comprehensive insurance program for your specific needs. You will have the added benefit of working with brokers who understand your needs. Finding the right policy is only the beginning.

When you become our client, you will receive:

• Practical and accurate information about your insurance policy and your insurance company.
• A broker who works for your interests.
• Personal service.

Whether you need to make a policy change, or you need to report a claim, our customer service representatives are the best in the business and will handle your request quickly and professionally.
Our website is also available 24/7 to accommodate your busy schedule. Please bookmark our website, and visit us often. Also, you can find us on facebook, and follow us on twitter. We look forward to hearing from you.

Private Clients

Our team will provide you with unrivalled personal service to cater for the diverse and individual requirements that valuable clients expect and are accustomed to and will personally handle all claims enquiries from start to finish. At Phares we will help you select the most appropriate insurance product for your needs by conducting a full review of your existing arrangements. We are available to personally meet with you at your home, if preferred, to obtain a comprehensive understanding of your insurance needs and requirements.

Corporate Clients

Phares Insurance brokers provide insurance brokerage and risk management services for corporate clients in a wide range of business sectors. We serve industries such as Health, Transportation, Technology, Construction, Education and Tourism, for organizations such as Government Parastatals, International Organizations, and Private Companies. Our company has developed by applying our expertise in a way that benefits our clients the most – it is this focus that differentiates us from our largest competitors. We pride ourselves on the highest levels of professionalism and integrity, combined with senior level attention to clients and relationships. Such commitment has gained Phares an exceptional reputation.




CCC International Engineering Nigeria Limited

EGG – Energy Tanzania Limited

Gimco Africa property Management Limited

Conservation Hotel Domestic & Allied Works Limited

Egypro East Africa

Tanzania Citizen

Tanzania China Trade & Tourism Development Limited

LIN Future Building Mat’l Co. Limited

Crown Paints limited

Travel Partner Limited

American Engineering Group Limited

Fair Deal Auto PVT Limited

Pan-Africa Trading Co. Limited

Develop International Limited

Intelligent Security Co. Limited

Zanu dental Clinic Limited

Dolphin Water Co. Limited

Shikita Mining Co Limited

Easy Car Rentals Limited

Serengeti Passages Limited

Plesseys PTY Limited

Intelligent Security Co. Limited

Alosco Group Epz Limited

N.A. Holding Co. Limited

Kin Lion Investment Co. Limited

Tiscan Limited

Sino Tanzania Friendship Hospital Limited

Zanu dental Clinic Limited

Intrahealth International – THPP

Baylor College of Medicine Children’s Foundation

Norgesvel East and Southern Africa

Octopus Engineering Limited

Wu Zhou Investment

Sino Africa International Limited

Kiutu Adventure & Tours Safaris Co. Limited

Wuyang International Limited

National Microfinance Bank (NMB) PLC

Tanzania Railways Limited [TRL]

Muhimbili National Hospital

Dar es Salaam Water and Sewerage Corporation (DAWASCO)

Muhimbili Othopeadic Institute [MOI]

Spice VAS (Tanzania) Limited

The Public Service Pensions Fund [PSPF]


Tanzania Standard Newspapers (Daily News)

Pergamon Group Limited

Times FM Radio

Sinoma International Co. Limited

Sinotech Co. Limited

Ministry of Industry & Trade, Weights and Measures Agency – WMA

Crown Paints limited

Travel Partner Limited